This course focuses on making effective phone and video calls—whether you use Zoom, Teams, Google Meet, or a traditional phone line. The core principles of successful calls remain the same across all platforms. You’ll learn how to prepare for calls, manage the conversation in real time, and confidently wrap them up. You’ll also discover best practices for creating a professional environment, from maintaining a clear, uncluttered background to ensuring top-notch audio quality. Whether you’re calling in large volume or just a few times a day, these techniques will help you consistently connect with the right people and deliver a compelling message.